Refund policy

Problems with an order

If your order arrives damaged, faulty or incorrect, email hello@foreverform.com.au with your order number and photographs of the issue and packaging. We will help arrange an appropriate remedy. Your rights under Australian Consumer Law remain unchanged.

Change of mind

Personalised orders are made using your photographs, so change-of-mind returns are not accepted once design or production begins. Please contact us promptly if you need to cancel; cancellation may be possible before work starts. For ready-designed physical orders, contact us before returning anything so we can confirm whether cancellation or a return is available. This policy does not limit consumer guarantees.